Last updated: January 1, 2026

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Quazlow iOS application, the website at quazlow.com, and related services (collectively, the “Service”) provided by Quazlow (“Quazlow,” “we,” “us,” or “our”).

By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a company, you represent that you have the authority to bind that company to these Terms.

1. The Service

Quazlow provides software that helps trade contractors (primarily in HVAC, with additional trades to follow) capture job-site work via voice, generate priced proposals using AI, and send those proposals to customers for review and acceptance. The Service is delivered via our iOS app, our web-based public proposal viewer, and our backend API.

2. Account

2.1 Eligibility

You must be at least 18 years old and able to enter into a binding contract to use the Service.

2.2 Account information

You agree to provide accurate, current, and complete account information and to keep it current. You are responsible for safeguarding your password and for all activity that occurs under your account. You agree to notify us immediately at hello@quazlow.com if you suspect unauthorized use of your account.

3. Subscriptions, billing, and trials

3.1 Plans

The Service is offered on a subscription basis. Current plans and prices are at quazlow.com/pricing. We may change pricing for future billing periods with at least 30 days’ notice by email or in-app notification.

3.2 Free trials

New accounts may receive a free trial of a specific duration displayed at sign-up. After the trial period, your subscription will not begin unless you select a paid plan. We do not require a credit card to start a trial.

3.3 Billing cadence

Paid plans are billed in advance on a monthly or annual basis. Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel anytime; cancellation takes effect at the end of the current paid period.

3.4 Refunds

Monthly subscription fees are non-refundable except where required by law. For annual prepayments, we will provide a prorated refund of the unused portion if you cancel within the first 30 days. After 30 days, annual prepayments are non-refundable.

3.5 Apple In-App Purchase

If you purchase a subscription through the Apple App Store, the transaction is governed by Apple’s terms in addition to these Terms. Apple handles billing, refunds, and cancellations for those purchases. To manage an App Store subscription, visit Settings → [your name] → Subscriptions on your iOS device.

4. Acceptable use

You agree not to use the Service to:

• Send unsolicited bulk communications or messages that violate the federal CAN-SPAM Act or the TCPA;
• Misrepresent yourself, your company, or your relationship with a customer to recipients of proposals;
• Reverse-engineer, decompile, disassemble, or attempt to extract the source code of the Service;
• Interfere with the Service’s operation or other users’ access;
• Scrape, crawl, or otherwise programmatically extract data from the Service outside of our documented API;
• Use the Service to violate any applicable law, including local trade-licensing and consumer-protection requirements;
• Use the Service to engage in fraud, deceptive practices, or activities that harm consumers.

5. Your content

5.1 Ownership

You retain ownership of all content you create or upload through the Service, including voice recordings, transcripts, photos, your pricebook, customer details, and generated proposals (“Your Content”).

5.2 License to operate

You grant Quazlow a worldwide, non-exclusive, royalty-free license to host, store, process, and transmit Your Content solely as necessary to operate the Service. This license terminates when you delete the content or your account, subject to the retention requirements in our Privacy Policy.

6. AI-generated content

The Service uses third-party AI models (currently OpenAI Whisper for transcription and Anthropic Claude for proposal generation) to transcribe recordings and draft proposal text. AI output can contain errors, hallucinations, or omissions. You are responsible for reviewing all AI-generated content before sending it to a customer. Quazlow makes no warranty as to the accuracy, completeness, or fitness of AI-generated content for your particular use.

7. Customer data on your proposals

When you enter customer information into the Service, you represent that:

• You have a lawful basis to collect and process that information;
• Your customers have agreed to receive communications from you by the channels you select (email, SMS); and
• You will comply with all applicable laws governing your relationship with the customer, including the Telephone Consumer Protection Act (TCPA) for SMS messages to US recipients.

You agree to indemnify Quazlow against any claim arising from your violation of these representations.

8. Service availability

We aim for high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance and may need to interrupt the Service for urgent reasons. We are not liable for third-party outages (e.g., Apple Push Notification Service, our AI providers, our hosting providers).

9. Third-party services

The Service relies on third-party services (Apple, Stripe, Twilio, Resend, OpenAI, Anthropic, Cloudflare, Neon, Fly.io, Vercel, RevenueCat, Sentry, PostHog). Your use of these services may be subject to their own terms. We have no control over those services and are not responsible for changes in their behavior or pricing.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. QUAZLOW DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT AI-GENERATED CONTENT WILL BE ACCURATE.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, QUAZLOW WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. QUAZLOW’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID QUAZLOW IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED US DOLLARS ($100).

12. Indemnification

You agree to defend, indemnify, and hold harmless Quazlow from and against any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property or privacy right; or (d) any claim that content you submitted or sent through the Service caused damage to a third party.

13. Termination

We may suspend or terminate your access to the Service immediately if you violate these Terms. You may terminate your account at any time from the iOS app (Settings → Delete my account). Termination does not relieve you of any obligation to pay accrued fees.

14. Governing law and dispute resolution

These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved through final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in New York County, New York, in English, by a single arbitrator. Either party may seek interim relief from a court of competent jurisdiction. You and Quazlow waive any right to a jury trial or to participate in a class action.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email or in-app notice at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. General

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Quazlow regarding the Service. If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

17. Contact

Questions about these Terms? hello@quazlow.com.

Attorney review status: These Terms were drafted to reflect Quazlow’s actual operating model. They have not been reviewed by an attorney admitted to practice in your jurisdiction and are not legal advice. Have qualified counsel review before relying on them in production. In particular: (1) confirm the New York choice of law fits your situation; (2) confirm the arbitration / class-action waiver is enforceable in the states where your customers live; (3) review the limitation of liability for enforceability under your state’s consumer protection laws.